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SHIRISH AGRAWAL
(MD)
MAESTRO PLACEMENT
CONSULTANCY SERVICES [ MPCS]
9179829020, 9179822020, 9179828866
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Job Summary

Job Detail :
Comapny Detail renowned Telecom Group
Position Asst Manager CC Trainer
Job Location Pod Maharashtra - Nasik,Nasik 2 - Jail Road,Maharashtra
Experience 2-7 Years
Qualification (*) Graduation degree in any discipline
Functional Area(*) Customer Service
Industry Preference Telecom, BPO & IT
CTC-Offered Up to 4 LPA
Job Description

1. Ensure advisors are skilled and knowledgeable to handle customer

interactions

2. Coach advisors on improvement in products and processes

3. Create learning solutions and customize training delivery

4. Communicate any product and process changes to the team

5. Analyze and measure performance targets and provide coaching

6. Ensure assigned team members achieve quality targets

7. Carry out trainings to boost employee morale

8. Mentor field resources in alignment with business needs

9. Monitor and manage training effectiveness of learning interventions "

 

Skills & Competencies :

1. Product service knowledge

2. Planning and organizing skills

3. Execution skills

4. Communication skills

5. Coaching skills

6. Business acumen

Contact Detail of Recruiter :  
Contact Number 7021474349
Email maestro.jobs3@gmail.com
 
 
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