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9179829020, 9179822020, 7999782762
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Job Summary

Company Detail Telecom Group
Position Enterprise Customer Service Manager
Job Location Mumbai, Pune and Delhi
Experience 8 - 12 Years
Qualification (*) BE/BTech / MBA
Functional Area(*) Customer Service
Industry Preference Telecom, IT, Software product, Office Automation, Consulting
CTC-Offered Nego.
Job Description

Job Mandate:

Enterprise service experience - Should have direct Experience in on field servicing rather than managing clients thru incident ticket management.
Should have experience in servicing complex B2B solutions.
Significant desirable experience in at least 1 industry vertical from CSG point of view
This person will be responsible for handling end to end customer life cycle of enterprise COCP customers for the region. He/she will work on improving the overall customer relationship, delivering support and customer service.

Key Responsibilities:
·        Manage direct relationship with customer and account coordinator.
·        Act as pivotal point for account, customers and Company, across life cycle
·        Minimum specified visits per month to each of the allocated accounts.
·        Service reviews with account, influencer management and request fulfilment as per defined SLA.
·        Escalation management, complaint Resolution as per defined SLA
·        Payment/Collections /Pickup /Suspense clearance for allocated accounts.
·        Provide all solutions – Fixed line, voice and data, account level changes, MACDs and service provisioning.
·        Coordinating with KAM and back end support team to ensure new activation and processing with in

·        Account level service reports and MIS.
·        Reconciliation of billing related issue with account and interface with B&P team
·        Customer education and service camps organization along with KAM
·        Closure of Network and other service related concerns. Facilitate financial approvals (e.g. booster installation)

·        Capturing all requests and Close looping post resolution within defined SLA
·        Coordinate with KAM and DSA channel, closely
·        Compliance with legal requirements, industry regulations, organizational policies and professional codes

Contact Detail of Recruiter :  
Contact Number 7999782762
Email maestro.jobs5@gmail.com