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9179829020, 9179822020, 7999782762
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Job Summary

Company Detail renowned Telecom Group
Position WiFi AP L2/TAC FM Engineer
Job Location Navi Mumbai
Experience 5 - 10 years (Wi-Fi/Wireless domain)
Qualification (*) BE/BTech
Functional Area(*) Telecom
Industry Preference Telecom,
CTC-Offered 8 - 10 LPA
Job Description
  • This position is for Wi-Fi TAC SME in L2 domain. Location is based out of Mumbai at NSO NOC. Candidate will be working in 24/7 shift based environment
  • Wi-Fi L2 Engineer will ensure troubleshooting and providing the solution, permanent fixes, software upgrades etc., to maintain end to end services on 24x7 basis which includes Hardware and software.
  • L2 Engineer would ensure support for Device integration with different tools, Fault management related to configuration, device IOS etc.


Key Responsibilities:

  • Incident and Problem Management for Wi-Fi nodes.
  • End to end responsible for the incident Outage for its notification to relevant stakeholders/interfaces and status reporting and follow up on TT from its creation until incident is resolved/closed.
  • Providing detailed RCA for critical and catastrophic outages & prepare plan of action to mitigate reoccurrence of such incidence.
  • Handling escalated case with in defined MTTR
  • Interface with vendors for network Faults, raising TAC case & handle product related issue.
  • Ensure reduction in fault, which are repetitive in nature.
  • Integration Support for New Sites. 
  • Audit & corrections of Network elements (Wi-Fi Access Points & Controllers) - monitor performance of the installed network and initiate actions to improve the performance.
  • Enterprise Service support for sites deployed in Premium Hotels.
  • L2 Support to L1 Team for TT related issues.
  • Service Issues Support for slow data throughput, Interference etc.
  • Support for PE related Activities of Wi-Fi Elements.
  • Special Event Support for Critical Service and Network Outage.
  • Knowledge transfer session to L1 & L2 team.
  • To maintain network KPI’s & TT SLA
  • Interaction with NPE, NPO and Circle Operations team to take corrective actions required for Wi-Fi Nodes
  • Prepare SOP / MOP for IOS issue & troubleshooting guides for Device deployed SP network
  • Daily and Weekly Analysis for Service TT, Auto TT and network availability.

Qualification & Experience:

  • Years of experience: Minimum 7 to 10 years of Telecom experience in Wi-Fi/Wireless domain of which at least 4-5 years must have been spent working in Operations and maintenance and 2-3 years in shift operation.
  • Specific skills- L2 Level troubleshooting in Wi-Fi & IP MPLS area.

Professional Competence:

  • Knowledge of Fault Management of Wi-Fi Networks, Service provider work experience would be an added advantage
  • Hands on working Knowledge of IP/ MPLS & expertise in troubleshooting & configuration management.
  • Working experience in NOC environment for Fault & config management.
  • Certifications: Cisco CCNA/CCNP/CWNA preferred
  • Should have strong knowledge of Wi-Fi standards and Call Flows
Contact Detail of Recruiter :  
Contact Number 7999782762
Email maestro.jobs5@gmail.com