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SHIRISH AGRAWAL
(MD)
MAESTRO PLACEMENT
CONSULTANCY SERVICES [ MPCS]
9179829020, 9179822020, 9179828866
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Job Summary

Company Detail renowned Telecom Company
Position Customer Support Advisor
Job Location Vijayawada, Vizag, Hyderabad, Calicut, Palghat, Coimbatore, Trichy
Experience Fresher’s & Experienced candidates
Qualification (*) 10 + 2 / Graduation degree in any discipline
Functional Area(*) Customer Care Support
Industry Preference Any
CTC-Offered Negotiable
Job Description
  • Manage all customer interactions as rostered within parameters
  • Demonstrate ownership on calls when contacted by customer
  • Respond to all customers in appropriate tone and language
  • Offer a solution-based approach for all customer interactions
  • Educate the customer at every given possible opportunity
  • Ensure updation of product, system, process and policy knowledge
  • Adhere to rostered timing, scheduled shifts and activities
  • Capture customer details and data relevant to the call or service
  • Resolve customer queries within agreed timelines
  • Manage outbound campaigns as per business requirement
  • Increase, develop and retain customer base through relationship building and service
  • Follow all contact center policies, procedures, code of conduct and legislative requirements
Contact Detail of Recruiter :  
Email maestro.jobs3@gmail.com